War of Genesis: Idle Loot Market Purchase Not Delivered

Do this in order

1. Confirm the Steam transaction shows the expected item and completed state.
2. Check the in-game Inventory first if your client has the September 17 Market delivery change.
3. For an older unresolved item, also check Marketplace > Storage List; if the item is there, the September 14 FAQ says Claim sends it to the Mailbox.
4. If neither path finds the item or an action fails, capture the transaction and each screen you checked.
5. Submit the evidence through the official support form and keep the ticket reference.

Separate purchase, custody and delivery

A Steam Market purchase can be complete while the item has not yet appeared in the game. The developer's September 17 update announcement says purchased or retrieved items will go straight to Inventory. That is the first place to check on an updated client. The earlier September 14 FAQ sent items through Marketplace > Storage List > Claim > Mailbox; keep that route for older unresolved items or clients that still show it.

Neither notice explains every missing-item case, and this site has not tested the delivery change in a live account. If the menus differ or the item appears nowhere, record what your client shows. Do not keep pressing Claim or create another purchase to test the system.

Build an evidence packet before retrying

Start with the Steam transaction history. Record the item name, transaction time, amount and completion state, but redact personal details from anything shared publicly. Then capture Inventory and, if available, the older Market holding list and Mailbox. Add the game date or version if visible and note whether restarting changed anything.

This packet distinguishes a Steam transaction problem from a game-delivery problem. It also reduces the chance that support asks for the same basics twice. A public forum can reveal that other players have similar symptoms, but it cannot inspect your account or authorize a delivery.

• Steam transaction state
• Exact item name
• Inventory and any Market holding screen
• Mailbox if the older route appears
• Game build/date and support ticket

Avoid the two costly reactions

The first costly reaction is buying the same item again. A second successful delivery does not resolve the first transaction, and a delayed first item can create a double purchase. The second is following an unverified refund warning or promise from another player as though it were policy. Forum replies may describe real experiences, but account and refund outcomes require official handling.

Use Steam Support for Steam transaction or Market access states and New Normal Soft support for an in-game Inventory, custody or mailbox mismatch. If responsibility is unclear, keep both records and reference the other ticket. Do not share passwords, recovery codes or full payment information.

How this page will stay current

The September 17 announcement changed the expected destination from the older claim flow to Inventory. If the developer publishes a feature-specific completion note or a different delivery route, this page will follow that evidence. A generic hotfix or a new complaint without a confirmed result does not explain an individual missing purchase.

Community confirmations can strengthen the workaround if they include the same state and outcome. Contradictory reports remain visible as a boundary. The goal is to help a player locate the item or assemble a clean escalation, not to promise that one forum reply can recover every purchase.

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